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How can we help?


We do our best to get back to you within a few hours during 9am–6pm PST (17:00–02:00 GMT) Monday through Friday.

Response time might be longer on off-hours and the weekends.

Frequently Asked Questions

  • What are the payment processing fees?

    All payment processing is run through our payments parters - Stripe, Square, Authorize.net and Mollie, and each have their own set of fees depending on your location and payment types.

    We do not charge anything extra over the fees charged by your selected payment processor.

  • Can I use direct bank debit?

    We support direct bank debits for member payments, depending on your location and payment processor.

    Stripe and Authorize.net provide ACH and eChecks respectively to US customers. Stripe and Mollie provide SEPA bank debits to EU customers.

  • How do I track promotions?

    You can track attendance using a tablet at the front desk, or manually at the back office.

    For each program you run in your gym, you can set up promotion criteria for each rank / belt, and then generate reporting on members' progress towards their promotion criteria. The system also generates notifications when members are ready to be tested for promotion.

  • I have an existing website, can I use it with your software?

    All of our online features can work independently from the website we provide, and integrated on your existing website.

    This includes the gym weekly schedule, lead capture forms, the member sign-up form and access to the member portal.

  • Are you available in my country?

    Any gym around the world can use our software! Credit-card processing might be limited to the countries supported by our payment partners, but you can still run payments manually and use all of our features without limitation.