Setting up your gym billing

Before setting up membership pricing and optionally accepting payments via payment cards, we should go over our account billing settings and make sure we have everything in order.

 

There are several options you can change to customize how payments are handled at your gym.

Currency

You can choose your currency from over 135 supported currencies. Note that some currencies are not accepted by MasterCard (denoted by *).

Email Notifications

  • Send Email invoices by default

    When setting up a membership payment, you can pick whether or not an Email invoice will be sent (this applies to recurring payments as well). This setting determines what is the default setting (send or don't send). You can change this on the payment creation screen as well.
  • Receipt and overdue payments notices

    This setting determines whether to send Email receipts for successful payments, and overdue notifications for payments that failed to process (if set up with a payment card), or are past due (for manual payments).
  • Send Scheduled Payment Reminders

    You can turn on automated Email reminders for scheduled payments, that are set a specific number of days before the payment is due. This can be useful to help members make sure they have enough funds on their payment card, or in the case you are required to provide this notification by law. You can also set the number of days prior to the payment date the notification will be sent at.

Retrying Failed Payments

You can instruct the system to automatically retry failed payments - two, four and seven days after the original payment date. Retrying failed payments a few days after can sometimes results in a successful charge, especially if the member addressed the reason the payment failed originally (such as adding funds, or updating payment information).

Manual Recurring Payments

Typically, recurring payments will be set up and managed through the membership options (which you'll set up next if you haven't already).

Turn on this setting if you would like to add and manage recurring payments directly in addition to memberships.

Daily Payment Report

We will send you a daily Email report that shows what payments were due that day, how many were paid on time, how many failed processing (for payment card payments), and how many manual payments are now overdue. You can turn it off with this setting if you do not wish to receive this Email.

Tax Settings

You can set a tax rate to apply to all payments or just product sales. The actual tax collected can still be adjusted for each individual payment. You can also customize the invoice label the tax would appear under (default is "Tax", but can be the actual tax title used in your region). 

You can set up two individual tax rates, if required (for example Canada has both PST and GST taxes in certain areas).

Tax can be added on top of the total amount (exclusive tax), or as part of the invoice amount (inclusive tax). Whether you need use one or the other depends on the taxation laws in your country.

Apply tax retroactively to existing payments

Any changes you make to your tax settings will not affect payments already created (to avoid accounting issues). You can apply it retroactively to any scheduled payments previously created that have not been processed yet. By checking the box above before saving your settings, your new tax settings will apply to those payments.

Connecting a Payment Processor

We provide payment processing through our payments partners. This provides increased security (we never store payment information directly), and allows you to retain your members' payment information in case you decide to switch to a different software system.

If you have an existing account with one of our payment partner, pick that option and click on the "Connect" button to authorize our platform to process payments for you. 

Otherwise, you will need to create a new account - both Stripe and Square allow you to quickly start processing payments without opening a merchant account. Stripe also provides direct debit (bank transfers / ACH) in the US and SEPA payments in the EU, and is our recommended provider.

Authorize.net allows you to use your existing merchant account, so if you have one and would like to keep using it, you might opt to use Authorize.net.

Mollie is an EU payment processor and provides many EU specific payment options such as iDeal, SEPA, Bancontact and more. You can learn more about their payment methods on their website.

If you have any questions regarding payment processing, feel free to drop us a line!

Next: Creating Membership Options